About IMS

An Overview
Infrastructure Management Services or IMS is a process that requires a specialized team to operate, monitor fault control and optimize information technology to increase the reliability of the IT infrastructure. IMS enables customers to identify efficiency improvement opportunities, design the right solutions for their operating environments and finally plan and implement a solution that delivers measurable performance improvements. Precisely defines, IMS “Provides Stable Environments for Increasingly Sophisticated and Demanding Applications”. It can be offered as an

• onsite IMS
• offshore IMS or as a
• Hybrid model with partly offshore and partly on-site management.

The need for IMS

Today, businesses are tightly embedded with information systems that play a pivotal role in establishing its infrastructure. In case of failure, it can prove to be disastrous. Enterprises and service providers are under increasing duress to improve service levels. They also have to cope with additional loading on their IT infrastructure for applications such as Content Management, Data Warehousing, and Enterprise Portals. All this leads to complexity in the infrastructure and hence, managing it becomes a Herculean task. The costs of downtime are increasing as ever and the technical skills needed to manage the IT environment are decreasing at a faster rate. These costs are higher especially when it comes to staff productivity.
Today, enterprises not only have offices spread across the globe; they also have changed the way they function from within. From operating out of a cubicle to submitting reports and data directly from the field, employees have been transformed into efficient and mobile workforces with the help of IT. The solutions that help them in all aspects of running an office are collectively termed as Infrastructure Management Solutions or Workplace Solutions.

Global Market size of IMS
Global business intelligence majors and leading market analysts have been attempting to define the size of the Infrastructure Management Services industry.

• Forrester quantifies the IMS business for 2004-05 to around US$ 111 billion.
  
• According to Gartner, IT management, which refers to day-to-day management of IT assets and processes and would represent IMS, presents a market opportunity of US$ 150 billion.
  
• The US market alone is expected to account for IMS revenues of US$ 80 billion in 2006
  
• According to Nasscom, India the Market size for Global IMS was US 160 Billion in the year 2005.
  
• Key components of IM services include
  
  • Desk top Support Services Management
  • Server & Backup Management
  • Network Management
  • Database Management Administration
  • Messaging System
  • Security services management
  • Storage Management
  • VPN Services
  • On site services
  • Help desk services
  • Enterprise Portal Management
    
    

How IMS Benefits Enterprises

• On-going visibility infrastructure
• Traces IT infrastructure to their business strategy, processes and applications for maximum business value.
• Builds an IT infrastructure that they can leverage for maximum business value.
• Maximizes return on their IT investment
• Reduces IT Costs and complexity
• Lower total cost of ownership
• Focus on core competencies
• Frees up capital and IT Staff for more strategic activities
• Streamlines operations through a single point of contact and accountability.
• Enhances decision-making with accurate event reports that demonstrate business value.
• Adapts to changing requirements through flexible contract