Customized Courses

Standard Programs Technical Leadership Software Project Management Fundamentals of Software Engineering Overview of SEI-CMM Performance Management Conflict Management (Internal)/Customer Service Strategic Selling Skills Selling Consultancy Services Relationship Marketing CRM (including call centres) Programs conducted by International Trainers Customer Delight Handling Difficult People Active Listening as a Communication Tool Strategic Leadership - by Dr. Palan Customized Programs Structured Selling Process Channel Management Negotiation Skills for Business Results Telecare - Customer Service over Phone Developing a Customer Retention Program Pleasing Hard Customers Interpersonal Communication Skills Succeeding as a First Time Manager Team Building Professional Supervision Skills Coaching Skills for Managers Motivation at Workplace Performance Appraisals Am I in Control? - Time Management Interviewing and Hiring Right People XML Building XML-Based Web Applications Building XML-Enabled Applications Using Microsoft SQL Server 2000 Tele Commication with Data Com Principles Embedded communication Frame Ralay SDH ATM GPRS SIGNALLING DWDM TCP/IP FIBRE OPTICS ISDN VS1/2 VOIP NMS TELECOM BASICS LAN TECHNOLOGIES IMS FUSION WORKS GPRS BASICES GSM IMPLEMENTATION AND NETWORKING GSM ADVANCED COGNOS INFORMATICA Siebel CRM SAP CRM Microsoft CRM Perl Scripting Windows Vista